Serving the Public: Managing the State Workforce to Improve Outcomes


For this study, the Commission examined state management workforce. Through numerous programmatic reviews, the Commission recognized that high-quality managers are essential to improving outcomes for taxpayers and clients of government services. Reports suggested that 60 percent of the State’s management workforce is eligible to retire today, fueled by the “baby boomer” generation reaching minimum state retirement age.

In previous studies focused on California’s civil service system, the Commission found the State’s personnel system “complex and dysfunctional.” It called for reforms to improve the ability of public agencies to recruit, train and manage a workforce needed to transform good policy into good programs. The pending departure of a significant number of senior managers presented an opportunity to assess and improve the resources and tools needed to develop a high-performing managerial workforce.